Our privacy policy at My Appliances Assist

At My Appliances Assist, located in Saskatoon, Saskatchewan, Canada, we are committed to protecting your privacy. This policy outlines how we collect, use, protect, and handle your personal information when you use our services or visit our website. Our aim is to provide reliable, trustworthy, and fair-priced appliance repair, and this commitment extends to safeguarding your data. We provide same-day service and are dedicated to ensuring your personal information remains secure and confidential.

Frequently asked questions

It all began with a simple idea fueled by a deep passion for appliance repair. As a small business, we pride ourselves on personal attention and dedication to every detail, ensuring your appliances are in good hands. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence, including how we handle your personal information.

What personal information do you collect and why?
We collect personal information such as your name, phone number, email address, and service address when you contact us, book a service, or communicate with us. This information is used to schedule appointments, provide appliance repair services, respond to inquiries, and send service-related updates. We may also collect communication details (calls, emails, or text messages) to ensure accurate service and customer support. We only collect the information necessary to operate our business efficiently and provide a reliable customer experience.

How do you protect the personal information you collect?
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. Customer information is stored securely and is only accessible to authorized personnel when necessary to provide our services. We use secure communication methods and limit data collection to only what is required for business operations. While no method of transmission over the internet or electronic storage is 100% secure, we continuously take steps to safeguard customer information and maintain privacy.

Do you share customer information with anyone?
We do not share, sell, or rent customer personal information to third parties for marketing or promotional purposes. We may share limited information with trusted third-party service providers only when necessary to operate our business (such as scheduling, invoicing, or communication platforms), and only for the purpose of delivering our services. These providers are required to protect your information and use it solely for business-related functions. Mobile opt-in data and consent information are never shared with any third parties under any circumstances.

What rights do customers have regarding their personal information?
Customers have the right to access, update, or request the deletion of their personal information at any time. They may also withdraw consent for communications, including SMS messages, by replying STOP or contacting us directly. We will respond to all reasonable requests in a timely manner, subject to any legal or operational requirements necessary to complete ongoing services or maintain required records.

Data Sharing


• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
My Appliances Assist Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@myappliancesassist.ca.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this page.

SMS Messaging & Communication

By providing your phone number, you agree to receive text messages from My Appliances Assist for service updates and support. 

Text SERVICE to +1 (844) 504-4014 to opt in.

Msg frequency varies. Msg & data rates may apply.

Reply STOP to unsubscribe at any time.

HELP for assistance.

We do not share mobile opt-in data with third parties.

Your privacy is our priority

At My Appliances Assist, your trust is paramount. This is where our journey to provide same-day, reliable, and trustworthy appliance repair begins, backed by a strong commitment to your privacy. Get to know our business and what we do, and how we're dedicated to quality service and safeguarding your personal information. Join us as we grow and succeed together. We're glad you're here to be a part of our story.